The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify that you’ve enter the correct address, before finalizing your order. We are not responsible for goods delivered to the wrong address. If you notice that you’ve entered the wrong address you can email us at with the correct shipping address before your order has shipped. Note: Once an order has shipped we will not update the address.
ORDER PROCESSING TIMES
Please allow 3 business days to process your order, all orders processed after 3 pm CST will be considered next business day order (except holidays and weekends). Shipping is usually 2-3 business days. Orders submitted on weekends will process that next 2 business days. All delivery times are estimated from the time your order leaves our processing center.
At this time, we do not ship internationally. However, we may plan to do so in the future.
INCORRECT SHIPPING INFORMATION
If a package is returned to Chasing Curlz LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for any re-delivery cost. Chasing Curlz LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
LOST OR STOLEN PACKAGES
Chasing Curlz LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Chasing Curlz LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
At Chasing Curlz, we strive for complete satisfaction for our customers and of our products; however, we do not accept returns or exchanges.
If damage occurs to your product during shipment, contact us by email immediately at firstname.lastname@example.org. Please provide your order number, email address, and photos of damaged items. Only online purchases from are accepted for damaged returns.
Refunds are typically processed within 3-5 business days. You should receive credit within 3-7 business days, depending on your card issuer’s policies. Business days are Monday to Friday, excluding federal holidays.
CANCELING AN ORDER
Although, we do not accept any returns or exchanges, you may cancel an order within 1 hours of placing it – by reaching out to us via email.