What does High-Five Standard mean?

The phrase High-Five Standard is our methodology that identifies our dedication to avoiding the following 5 chemical, and potentially harmful, ingredients in all of our products: NO parabens, NO sulfates, NO silicones, NO phthalates, and NO artificial dyes.

How do I cancel an order?

Please contact us within 1 hours of placing your order at info@chasingcurlz.com to request a cancellation. If the order has not yet been processed, your credit card will not be charged. If the order has been processed, fulfilled, and/ or shipped, please refer to our Return Policy.

Do you offer discounts, sales, or promotions on Chasing Curlz products?

Yes! We offer special promotions - like discounts, free sample and regular size products, and we even offer contest opportunities to win electronics and other Chasing Curlz merchandise. Be sure to sign up for our Email List and follow us on our social media pages (Instagram, Facebook, TikTok, Twitter, and YouTube) to be in the know of our latest promotions!

How much is shipping?

Shipping charges are calculated at checkout on all orders. Visit our Shipping Policy for details.

How can I receive free shipping?

We always offer free shipping on purchases $75 or more!

What carrier do you use to ship products?

We currently partner with USPS to ship our products.

Do you ship internationally?

At this time, we do not ship internationally. However, we may plan to do so in the future.

What should I do if I’ve forgotten the password to my chasingcurlz.com account?

You can click on the “Password Reminder” link, and a password reminder e-mail will be generated.

What payment types are accepted on your site?

We currently accept Shop Pay, PayPal, Zip (formally Quadpay), Apple PAy, Google Pay, Facebook Pay, Visa, Mastercard and American Express.

How will I know if my order has been received?

You will receive an order confirmation e-mail shortly after placing an order on our website. If you don't receive an email, please check your JUNK/ SPAM folder. If it is not there, please send us an email at info@chasingcurlz.com or via our contact us page and we'll look into it.

What if I have questions about my order, credit charges, or returns and refunds?

We are always here to help! You can e-mail us at info@chasingcurlz.com or via our contact us page. If applicable, please mention your order number. If not available, be sure to include your full name and address, as it was listed at time of order placement. For returns/ refunds, please seek our Returns policy for more information.